Frequently Asked Questions

  • Can I use my own tea leaves and ingredients with the machine?

    Yes! Our machines are designed to work with a wide variety of tea leaves and other ingredients, so you can create your own unique blends to suit your taste.

  • Are the machines difficult to clean?

    Not at all! Our machines are designed with removable brewing chambers that make them easy to clean. Simply remove the chamber and wash it with soap and water. The machines also have a self-cleaning function to help keep them clean and maintain optimal brewing performance.

  • Can I adjust the brewing time and temperature?

    Yes! Our machines have LCD displays that allow you to adjust the brewing time and temperature to suit your preferences. You can also use our pre-set recipes for quick and easy brewing.

  • How many cups of tea can I brew at once?

    Our machines have large capacities and can brew up to 8 cups of tea at a time. This makes them perfect for entertaining guests or brewing multiple cups for yourself and your family.

  • How long does it take to brew a cup of tea?

    The brewing time can vary depending on the ingredients and preferences you have set. However, most blends typically take 5-10 minutes to brew.

  • What is the warranty on the machines?

    Our machines come with a 1-year warranty that covers any defects in materials or workmanship. If you experience any issues with your machine, simply contact our customer service team and we will be happy to assist you.

  • Do you offer customer support?

    Yes! We have a dedicated customer support team that is available to assist you with any questions or issues you may have. You can contact us by phone, email, or live chat.

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